At Blues Aqua, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Eligibility for Returns
- Returns are accepted within 7–10 days from the date of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (invoice or order ID) is required.
Non-returnable Items
- Used aquarium accessories or equipment that contain water residue.
- Perishable or consumable products such as fish food, water conditioners, or live items.
- Items damaged due to misuse or improper handling.
Refund Process
- Once your return is received and inspected, we’ll notify you via email or SMS about the status.
- Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us within 7 days of delivery.
Contact for Returns
📩 Email: bluesaquarium@gmail.com
📞 Phone: +91 8189985553 +91 8189985559
📍 Address: 7 11a, Hari Om 2nd St, Phase III, Sathuvachari, Vellore, Tamil Nadu 632009
